Question About Framed Shower Doors & New Installation Problem
We recently redid our master bath stall shower & we were very pleased with the plumber & tile-work done.
We contacted a local glass & mirror company to measure for a new hinged shower door. We opted for framed with clear glass with brushed nickel finish.
The owner & I discussed the height of the door & I told him I wanted it to be 70". I went to their showroom & looked at a few doors and display & was OK with our decision. It is only 34" wide shower and not very visible so felt we did not need to go frameless.
They installed the door this past Thursday. When I got home Thursday night I noticed the side "rails" of the frame were sticking up over the height of the door - meaning not a flush straight line across the top. The frame came up 70" as ordered but the door is about 3/4-1" shorter & you can see the "brown" magnet on the frame as well.
I am very unhappy and called the owner. He said that they could come back and cut the rails. I asked him why the door was not 70" as ordered. He went on to say that that this is common and most people don't mind. He said I should have ordered 71" if I wanted 70". I asked him how should I have known that the doors always come shorter than the rails?
I told him I do mind and this would bother me every time I saw it, this was not how our old door was made and not how they looked in his showroom or on the manufacturer's website.
I really do not want to have the rails cut. I wanted the height to be 70" straight across as ordered. I am dismayed at the idea of them ripping out the rails/frame from our freshly installed tile and grout. I felt that there was poor quality control on their end and they should have caught this before installation.
I asked the owner if the door can be replaced without having to rip out the frame & he said he thought so. I have asked him to come back, remeasure & to order the correct height door & replace it.
Am I being unreasonable? Should I have to pay to have this fixed?
The 1st photo is from the manufacturer's website and the 2nd is how our door looks.
Appreciate any comments or insights or suggestions.