Tile Vs. Hardwood
Just stained hardwoods in most of house a beautiful dark walnut. Floors look great but kitchen tile (terracotta) not so hot abutting the walnut. Initially client wasn't going to change kitchen flooring, but now, of course, wants to. I've suggested going with a darker tile and the contrast will be much more subtle, even nice. A friend-contractor has assured her that putting down wood to match would be the most cost-effective way to go. I don't think so! He's taken over most of the job thus far...even though his prices are padded and he even convinced them they needed a new roof. The house is only 13 years old and they'd had the roof checked out a year or so ago. Should I step down? Any thoughts?
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Either way, I don't know if I would "step down," but as her flooring person/contractor (which, I assume, you are), I'd simply tell her the downside of putting hardwoods on a kitchen floor (too much water, too many dropped items dinging it)-- and how tile is really the better option for a kitchen. If she decides to listen to the over-priced contractor instead, then she's got money to burn and doesn't have good sense, it sounds like.
But I can see how someone can get taken. Still, I think you should just give her the facts (as in, 'just the facts, mam'). Show her what she can get in tile, and what she can get in hardwoods, and the price differences, including installation prices. Then she can make up her mind, and you've done all you can.
I'll just add that if the homeowner doesn't do a certain amount of homework, that's his/her problem. I am consistently amazed at prices people will charge, and what they will tell you can or can't be done. Truly amazing. So people seriously need to do their own research and checking around. But it also helps to have people like you who will point out the viable alternatives and options.
Both proposed solutions can turn out well. Cost difference will obviously depend on actual materials selected from each. One is not clearly going to be cheaper than the other. Good luck navigating the politics of the project.
The thing is, I'm not in the minority. So we homeowners are often left at the mercy of people who can do this work (or, at least, say they can) and who often charge inordinate pricing. IF one doesn't do his or her homework, it can be a disaster.
The ones who are really good are those who not only have the technical expertise, but also have an aesthetic eye. They listen to the homeowner, and they make suggestions and offer alternatives. They really know their work and are proud of it. AND they're not out to take advantage.
As far as competency and honesty-- I feel like I've seen it all. So when I say the good ones are like gold, I mean it-- and I also believe they're few and far between. But maybe I'm just pickier than most.
But when I say overcharging-- I mean that someone will put a mark-up on a product I could go and get myself for much less. Or they'll tell me something I know is completely incorrect. And in the digital age, especially, it's just stupid to do that-- when homeowners can so easily find the cost of items and find and pick it up themselves.
Or . . . when getting bids from different contractors to do a large renovation-- the bids are all over the place-- some not even close to being in the same ballpark as another contractor. And we're not changing our minds over what we want.
As an example of incompetence (or lack of knowledge, or lack of willingness to do what needs to be done-- or lack of something-- not sure), we wanted to renovate this older (1920's) detached building that had tall interior ceilings with the original wood beams. The roof on this building needed to be replaced-- aside from everything else that needed to be done-- but I really wanted to preserve that ceiling (not cover it up with wallboard). So I kept interviewing these contractors who all told me that you absolutely could not replace a roof and insulate from the outside -- that insulation in the roof had to be in the ceiling, inside, which would-- of course-- eliminate being able to preserve this ceiling. I kept saying, "Are you sure? Because that makes no sense to me." They assured me they knew what they were talking about. So I just kept interviewing until I finally found a very good contractor (with a great reputation) who said to me, without hesitation, "Absolutely-- that's done all the time, specifically with historic structures like this that people want to preserve." So that turned out to be no problem at all-- it's done all the time-- and that was that. But I had to go through at least 5 contractors before I found one who knew what I was talking about, and who knew how to do what I was asking. Why should that be so difficult?
So if I'd listened to that first contractor, or even the 2nd or third . . . I mean, seriously--- the homeowner has to use his or her brain and not simply put blind faith in all these people. Even the subcontractors who are very good often come up with the most inane ideas that leave me wondering about how much glue they've been sniffing. ;)
Step back and wait to see if your client will get back to you.
In the mean time, make sure to communicate to your client, in writing, any issues that might affect your work or warranty. Good luck!